NexiGo Webcam Not Detected? Here’s How to Fix It
The NexiGo webcam is a reliable, budget-friendly option—plug it in, and you’re ready to go. But sometimes, things don’t work as smoothly as expected. One of the most common issues users face is the webcam not being recognized by their computer.

Ensure It’s Enabled In Your System Settings

• Your NexiGo webcam might be disabled by default (common after system updates or on new devices)
• Good news: Checking and enabling it is quick and easy (applies to both Windows and macOS)

For Windows

How to Enable Your NexiGo Webcam on Windows

1. Check Device Manager:
   • Open the Control Panel.
   • Go to Hardware and Sound > Device Manager.
   • Look under Cameras or Imaging Devices for the NexiGo webcam.
   • If it’s listed, right-click and select Enable device.
   • Don’t see it?
     • Click View at the top of the Device Manager window.
     • Select Show hidden devices to reveal any disabled or hidden hardware.
2. Check Camera Privacy Settings:
   • Open Settings > Privacy > Camera.
   • Make sure “Allow apps to access your camera” is turned On.
   • Scroll down and check that key apps like Zoom, Microsoft Teams, or Google Meet have camera access enabled.

These simple checks often solve the issue when your webcam isn’t being detected by your system.

For macOS

How to Enable Your NexiGo Webcam on macOS

1. Check Camera Permissions:
   • Go to System Preferences > Security & Privacy.
   • Click the Privacy tab.
   • Select Camera from the sidebar.
   • Make sure the apps you want to use (like Zoom, Google Meet, or FaceTime) have their checkboxes ticked.
2. Check Microphone Input (Optional but Helpful):
   • Go back to System Preferences.
   • Open Sound > Input.
   • Check if your NexiGo webcam’s microphone appears in the list.
     • Sometimes, macOS has trouble with input detection, which can affect overall webcam functionality.
3. Restart Your Mac:
   • A simple restart can refresh system permissions and fix minor glitches.
   • After restarting, try launching your video app again to see if the webcam is detected.

Still having issues? Don’t worry—keep reading for more advanced solutions below.

Update or Reinstall Camera Drivers

NexiGo webcams are designed to be plug-and-play, meaning they should work straight out of the box without any additional software. However, to ensure smooth operation—especially on Windows—it’s smart to double-check your system’s drivers.

For Windows Users:

1. Open Device Manager
   • Right-click the Start button and select Device Manager.
   • Look under Cameras or Imaging Devices for your NexiGo webcam.
2. Update the Driver
   • Right-click the NexiGo webcam listing.
   • Select Update driver > Search automatically for updated driver software.
   • Follow any prompts to complete the update.
3. Still Not Working? Try Reinstalling the Driver
   • Right-click the webcam again and select Uninstall device.
   • After it’s uninstalled, restart your computer.
   • Windows will typically reinstall the correct driver automatically upon reboot.

For macOS Users:

• macOS manages webcam drivers through system updates.
• Go to System Preferences > Software Update and ensure you’re running the latest macOS version.

After updates are complete, open the NexiGo app to verify that your webcam is functioning. If it works there, try it again in apps like Microsoft Teams, Zoom, or Google Meet.

Reset Privacy and Security Permissions

For Windows Users

1. Open Settings > Privacy > Camera.
2. Toggle “Allow apps to access your camera” off, then back on.
3. Scroll down and check that all relevant apps (e.g., Zoom, Google Meet, and the NexiGo app if installed) have permission to use the camera.
   • Make sure the toggle is enabled for each one.

This simple reset can refresh system access and solve hidden detection issues.

For macOS Users

1. Go to System Preferences > Security & Privacy > Privacy.
2. Click on Camera in the left-hand sidebar.
3. Uncheck, then recheck, the box next to each app that should have access (e.g., Zoom, Teams, NexiGo app).

Refreshing these permissions helps reinitialize system-level access, which can get your NexiGo webcam recognized again.

Try Other Ports or Laptop/PC

• Not every detection issue is caused by software: Hardware is often the problem, especially the USB port.
• USB ports can be unreliable: If your system doesn’t fully recognize the NexiGo webcam, it simply won’t show up.

Here’s what to do:

Try different USB ports:

• On desktops, test all available ports.
• Some ports may not provide enough power or may have compatibility issues.
• Keep switching ports until your system recognizes the webcam.

Test on another computer:

• If switching ports doesn’t work, plug the webcam into a different computer.
• If it’s recognized there, the issue is likely with your original system—either a settings conflict or a compatibility issue.

Is Your Nexigo Webcam Still Not Detected?

If your NexiGo webcam still isn’t detected after all that, the issue could be with the webcam itself.

In that case, it’s worth reaching out to NexiGo support. They can help determine if there’s a hardware problem and walk you through warranty or replacement options if needed.

Does Your Nexigo Webcam Also Feel Like It’s Lagging?

If your webcam feels laggy, don’t worry, we also have a guide to fix that!